General Terms and Conditions

By first paying for the booking and subsequently checking in at the resort, you accept the following terms and conditions:

The booking becomes binding for the guest/customer/booker once the stipulated registration fee or the full amount of the booking has been paid. At the same time, the booker accepts all of the terms and conditions set out herein. The booker is responsible for ensuring that the booking conditions are fulfilled. For Sudersand Resort AB, the booking becomes binding 5 days after the registration fee or the full amount has been received by us, unless we notify the booker before the end of this period that we do not wish to be bound.

The registration fee amounts to 20% of the total amount (only applicable for invoice payments). The fee must reach us no later than the date stated on the booking confirmation. The remaining balance must reach us no later than 40 days before arrival. For amounts under SEK 500 and for bookings made later than 40 days before arrival, the total price must be paid at the time of booking. We will send one (1) invoice/confirmation in connection with the booking, which applies to both the registration fee and the final payment. A booking fee of SEK 50 will be added for bookings made by phone or email; if you request payment by invoice for an online booking, an invoice fee will be added. If you wish to add or remove cancellation protection, you must contact us to amend the booking BEFORE you pay the registration fee.
We do not refund the cost of cancellation protection or the booking fee.

A payment confirmation (for invoice payments), confirming that we have received the funds, will be sent by email. If the registration fee has not reached us within 5 days after the due date, we are entitled to cancel the booking. In the event of non-payment, we will attempt to contact you once (1) by email in the form of a reminder. Cancellation will take place 3 days after the reminder email has been sent if we do not receive any response from the guest. The guest is responsible for ensuring that the contact details are correct.

Cancellation / change

If NO cancellation protection has been purchased or if it is invalid, the following applies:

• If you cancel 40 days or more before arrival, the cancellation fee is 10% of the agreed amount*.
  
• For cancellations made 39 to 14 days before arrival, the cancellation fee is 20% of the agreed amount.
  
• For cancellations made between 13 and 2 days before arrival, the cancellation fee is 80% of the agreed amount.
  
• If you cancel 1–0 days before arrival, or if you cut short an ongoing stay, the cancellation fee is 100%.

Sudersand Resort is entitled to charge the agreed amount that has not been paid.

The cancellation periods described in bullet points above can be avoided by taking out a cancellation protection.

*The agreed amount refers to the total price of the booking, excluding any fees (booking fee, invoice fee, etc.) and cancellation protection.

Additions to a booking (extended stay period, bed linen, etc.) can of course be made at no extra cost. Transfer* of a booking is permitted up to 48 hours before arrival, subject to a transfer fee of SEK 500 per booking and occasion. Please note that any change to the arrival or departure date is considered a cancellation.

We kindly ask that the guest listed on the reservation is also the one who checks in – please bring ID.

In the case of a “hidden” transfer**, a fee of SEK 1,000 will be charged to the guest who checks in.

Subletting or transferring accommodation for a higher fee than what the guest has paid is of course not permitted. If there is any suspicion of this, Sudersand Resort has the right to refuse such a transfer.

*The practical execution of the transfer is carried out as follows: the new guest makes the payment to us at Sudersand Resort as usual, and once we have received the funds, a refund (minus fees) is issued to the transferring guest.

**A concealed transfer is when a reservation is sold to another guest without changing the name on the booking. We do NOT accept this for several reasons, including that we do not want to see reservations being resold at inflated prices and that we are committed to protecting the safety of our guests.

Payment

Payment is made by card or invoice. Bookings made within 28 days of arrival can only be paid by card in the online booking system. If we handle the booking manually, we will send you a payment link where you pay by card.

Card: We accept Visa and Mastercard. We do not apply any additional fees when you pay by card, and all card data is handled securely by our payment gateway DIBS by Nets, which is PCI-DSS certified. The full amount of the booking is paid immediately when choosing card payment in the online booking.
Invoice: At the time of booking, an invoice is sent, primarily by email and secondarily by regular post. The customer is therefore required to have provided valid contact details. An invoicing fee is added when choosing payment by invoice. Invoice payment cannot be selected within 14 days prior to arrival.
The booking amount is divided into a booking fee (20%) and a final payment (80%), and is paid according to the dates specified on the invoice.
Refund: is made via bank transfer. It may take up to one week before the refund is processed.

Rights and Obligations

• You are responsible for checking the booking confirmation yourself as soon as you have received it.
• Guests under 18 are welcome when accompanied by a legal guardian. During Fårönatta and Midsummer, a minimum age of 25 applies (at least one guest in the accommodation must be 25 or older).
• Camping guests are not entitled to sublet or rent out their campsite or cabin to a third party.
• Only one car is allowed per campsite. Guests are referred to the parking area outside the grounds. Parking is not permitted on vacant campsites or in any other area within the grounds. Washing cars is not allowed on the campsite.
• Make sure that gas and electrical equipment has been tested and approved in accordance with current regulations.
• Electricity is included in the price for daily bookings and covers the power used for caravans, motorhomes, tents, and in the cabins. It is therefore prohibited to charge electric cars at the campsite or from the cabins. If this rule is not followed, a fee of 1000 SEK will be charged.
• Smoking is prohibited in, and at the entrances to, receptions, service buildings and all public areas, such as the playground, adventure golf, restaurants, kiosks, pool area, etc.
• Barbecuing is permitted as long as there is no ban in place according to the municipality’s recommendations.
• You must state the number of people who will be staying in the accommodation upon arrival. The number of guests may not exceed the number of beds in the cabin/room, and there may not be more than one tent, motorhome or caravan per campsite. If more people stay than allowed, we reserve the right to charge the guest afterwards at 500 SEK per night and person in cabins or rooms. For campsites, double the nightly rate per pitch stated in the booking will be charged if there is more than one unit per pitch and booking. If you register additional guests, a fee of 175 SEK per person and night will be charged; this is only possible for certain units, so please contact us for more information.
• We are obliged to carry out the rental in accordance with what has been agreed, but due to events beyond our control, we reserve the right to cancel the rental. We also reserve the right, for various reasons, to change/relocate you to other but equivalent cabins/rooms/camping pitches, for example in the event of a fault in the booked unit, double booking due to technical system errors at the time of booking, or similar circumstances. These changes do not entitle the customer to withhold payment in whole or in part of the agreed prices, nor to cancel the booking.
• The tenant must clean before departure unless otherwise agreed. If cleaning is not carried out, a fee of at least SEK 1,000 will be charged.
• If an error arises due to us or a deficiency in the performance of the ordered services, the client must point out the error without delay. In the event of a material breach of contract on our part, we shall refund the full fee paid. The guest is not entitled to any compensation beyond this.
• We may cancel the rental due to Force Majeure*, in which case the customer shall be notified as soon as possible.
• Each tenant is responsible for any damage caused by negligence or by violating the provided instructions or regulations. The tenant undertakes to comply with the applicable rules of conduct and to behave in such a way that other tenants and neighbors are not disturbed.
• Any damage to the agreed object and its associated areas (e.g. toilet, shower, sauna, etc.) shall be compensated by the tenant.
• If the tenant breaches any of these rules, we reserve the right to remove the tenant from the property without refunding any amounts already paid. The Client/Tenant is personally responsible for arranging whatever insurance coverage they consider necessary, such as liability, accident, and personal belongings insurance.
• Any complaints regarding the property must be reported immediately, on the day of arrival, to the host so that any issues can be rectified as soon as possible.
• Our guests often wish to book a specific unit or, for example, a caravan pitch with a particular location within the area. However, there is no guarantee that you will receive that exact spot – it is only a request – and we at Sudersand Resort reserve the right to move the guest’s booking to another location. We will, however, do what we can to accommodate these requests.

Pricing in the online booking system

Technical issues may occur with pricing in the online booking system, for example when booking an item across week boundaries with different prices – we therefore reserve the right for any errors that the online booking may display. The prices shown on the individual property pages are always the ones that apply at the time of booking. We reserve the right to correct invoices before they are sent out after the guest has made their booking. If the guest does not wish to keep their booking due to this, they may cancel free of charge up to 5 days after the time of booking.

At Sudersand Resort, we refer to our general terms and conditions, under which your booking does not become binding on our part until 5 days after the registration fee or the full amount has been received by us.

Other information:

In the Sudersand area, many businesses work closely together in a small space so that everyone visiting Fårö can enjoy the best possible holiday. The restaurants may host live music performances and the beach can be used for various events. Because this is a relatively small area, we must all work together to ensure that visitors to Sudersand Resort and other facilities are disturbed as little as possible.

Sudersand is generally a quiet place but, as mentioned, there are occasionally events or musical performances held here.

• Events that include music may play until 11:00 p.m., and on certain occasions all the way until 1:00 a.m. However, they are still required to comply with the region’s limits regarding sound levels.
• The beach is a public area and is owned by the Fårö community association, and Sudersand Resort has no authority to prevent events from taking place. However, we do everything in our power to ensure that all events cause as little inconvenience as possible for our guests.
• Since the beach is public,ALLvisitors to the beach (not just guests of Sudersand Resort) must be allowed to pass through the cottage village and the campsites. They may pass on foot or by bicycle, but not by car.
• The playground and the football pitch are also considered public areas, accessible to everyone. The football pitch may also be used for football matches, and in such cases you are expected to take that into consideration.
• Every year in week 28, there is a football school on the pitch during the day, and they have priority access then.
• Sudersand Resort assumes no responsibility for activities or arrangements carried out by our neighboring businesses.
• If, as a guest, you are disturbed by any restaurant or other events/organizers, any complaints must be directed to them directly.

For us at Sudersand Resort, it’s important to strike a balance between running a facility for our own guests while also keeping the area open to external visitors, due to access to public and municipal spaces.

With this we just want to let you know, as mentioned, that things can get a bit lively on Fårö at times, but for the most part this is a really calm and wonderful place to be!

*Force Majeure

If the trip cannot be carried out due to an obstacle beyond the organizer’s control, which the organizer could not reasonably have been expected to foresee when the agreement was concluded, and whose consequences the organizer could not reasonably have avoided or overcome, the organizer is exempt from liability for damages or other sanctions. The same applies if the cancellation of the trip is due to someone engaged by the organizer or another party in an earlier contractual chain. Nuclear reactions, war, warlike events, civil war, revolution, insurrection or actions by authorities or persons who have unlawfully seized power, or destruction as a result of government intervention, strikes, lockouts, blockades, and natural disasters are examples of obstacles beyond the organizer’s control.